The arrival walkthrough is a chance to make the written plan practical. A few clear questions can prevent repeated instructions later. Have the person who can make decisions available, keep children and pets away from the working route, and let the team leader assess the job before loading starts.
What is included in today's scope?
Compare the inventory with what is actually present. Point out items staying behind, an added storage pickup, unfinished packing or furniture that needs disassembly. Ask how changes will be documented and priced before that extra work proceeds. A verbal assumption is a poor substitute for a shared scope.
Show the leader the cartons marked for early access and the items traveling with you. Identify contents that need special review without putting private information on every box label.
Is the access route suitable?
Walk through parking, gates, stairs, elevators and narrow turns. Ask whether any piece needs a different plan or additional review. Do not ask the crew to try an unsafe route to save time. If building access differs from the booking notes, resolve the change with the office.
Confirm who handles keys, elevator reservations and contact with building management while the crew is working.
How are time and changes recorded?
For an hourly move, ask the leader to explain the applicable start, stop, break and travel rules under the written agreement. Confirm how you will review the time record. If extra packing, materials or another service becomes necessary, ask who authorizes it and where the amount will appear.
Ask about any concern you do not understand before signing the relevant document. The goal is a clear record of the work and charges, not a rushed signature.
How should delivery instructions be given?
Share room names and priority furniture locations. Agree who will give directions at the destination, especially if a family member or representative will receive the load. Ask how the delivery walkthrough and concerns about condition should be recorded through JEM's process.
A dedicated JEM coordinator provides broader customer representation through the agreed move; the team leader directs the crew's work. Clarify those roles so instructions stay consistent.
Keep the room-and-carton list nearby and make sure the office has current contact details in your moving plan. A short conversation at the start is more useful than many competing instructions during a difficult carry.
