Estimate review
Customers should review services, move date, pickup/delivery details, add-ons, and payment amounts.
Customer Rights
Customer Rights, Responsibilities, and Moving Paperwork
Customers should know how estimates, valuation, BOL paperwork, payment, claims, and support work before moving day.
Overview
Clear paperwork makes the move easier for everyone.
This page helps customers understand what to review before signing or paying, what to disclose before move day, and how to report problems after delivery.
Valuation choice
Customers should understand released-value coverage and optional protection choices.
BOL paperwork
The Bill of Lading should reflect shipper details, route, charges, valuation, and signatures.
Claims support
Customers should report damage or concerns with move reference, item details, photos, and delivery date.
Checklist
Customer rights checklist
These are the customer-facing items JEM can use to make the service feel more organized and complete.
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Receive and review estimate details.
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Understand released-value coverage.
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Ask about optional protection.
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Review payment and deposit status.
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Get move paperwork and BOL.
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Report claims promptly with photos.
Next step