Released Value
Basic released-value liability is included at no additional charge and is limited to $0.60 per pound per article.
Moving protection
Understand released-value coverage and optional protection before move day.
Every customer should understand the basic released-value protection and any optional protection package before signing or paying for a move.
Overview
Basic released-value coverage is not the same as full replacement coverage.
Jacksonville Elite Movers provides the minimum released-value liability required for household goods moves. Customers may also request additional protection options when available.
Optional Protection
Customers can request additional protection packages with higher declared values and deductible options when available.
High-Value Items
Customers should disclose high-value, fragile, antique, oversized, or specialty items before move day.
Claim Support
If a customer needs to report damage, the claim should include photos, item details, move reference, and delivery date.
Checklist
Protection details to explain clearly
These are the customer-facing items JEM can use to make the service feel more organized and complete.
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Released value: $0.60 per pound per article.
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Optional protection package choices.
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Deductible amount if optional protection is selected.
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Items excluded from coverage.
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Customer-packed boxes and mover-packed boxes.
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Claim filing process and photo requirements.
Quote integration
Quote integration
Show protection choices inside the smart quote flow, then carry the selected option into the estimate, BOL, and admin review page.
BOL integration
BOL integration
The Bill of Lading should show the customer’s released-value or optional-protection selection with signature or initials.
Claims integration
Claims integration
Claims should connect back to the estimate, BOL, payment status, and delivery date.
Next step