Reference Lookup
Use quote reference, move reference, phone, email, or last name to identify the move.
Move tracking upgrade
Turn move tracking into a real shipment-style dashboard.
Move tracking should show more than a form. Customers should see timeline, arrival window, payment status, documents, and next steps.
Overview
A better tracking page builds customer confidence.
The tracking experience should use quote reference and customer verification to show the current move stage, key dates, crew notes, payment status, and support options.
Move Timeline
Show submitted, reviewed, scheduled, deposit paid, crew assigned, picked up, in transit, delivered, and completed.
Documents
Link to estimate, agreement, BOL, payment receipt, and protection choice.
After-Move Support
Give customers a clear claim button and support path after delivery.
Checklist
Tracking details to add
These are the customer-facing items JEM can use to make the service feel more organized and complete.
✓
Reference and last-name lookup.
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Move status timeline.
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Arrival window and scheduled date.
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Payment status and balance.
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BOL and estimate links.
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Proof of pickup/delivery.
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Claims center button.
Next step