Damage review
Submit item details, photos, move date, and a description of what happened.
Claims center
Submit a moving claim for review.
If something was damaged, missing, or needs review after a move, submit the details here with your quote reference, booking reference, item description, and supporting photos.
Reference lookup
Include quote or booking references so the office can find the related move record.
Protection review
Claims may be reviewed with the selected protection option and applicable move terms.
Office follow-up
JEM can review the claim and contact the customer with next steps.
Claim submission
Submit claim details.
Include references, photos, and a clear description so the office can review the issue.
JEM guide
Helpful claim details
Quote reference
Booking reference
Move date
Item name
Photos
Damage description
Room or location
Customer contact information
JEM guide
Before submitting
Take clear photos
Keep damaged items available for review
Describe what happened
Include all references
Submit as soon as possible
Check your agreement terms
Questions
Helpful answers.
Common questions customers ask when planning with Jacksonville Elite Movers.
What should I include with a claim?
Include your name, phone, email, quote or booking reference, move date, item details, description, and clear photos if available.
Does submitting a claim guarantee payment?
No. Claims must be reviewed under the applicable move terms, protection option, documentation, and eligibility rules.
What is the included basic protection?
Released Value Protection is limited and generally based on $0.60 per pound per article for eligible items. Optional protection may have different terms.
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