Move Timeline
Show quote submitted, estimate ready, deposit paid, scheduled, crew assigned, in transit, delivered, and completed.
MyJEM Move Portal
One customer portal for quotes, payments, tracking, documents, and claims.
The MyJEM Move Portal should help customers manage their move from quote request to final delivery, with payment status, move tracking, documents, and support tools in one place.
Overview
A modern mover needs a real customer hub.
United has MyUnited. JEM should have MyJEM: a clean customer center where customers can see their estimate, deposit, agreement, move status, virtual survey, and claims support.
Payments
Show PayPal/card payment status, deposit amount, full balance, receipts, and checkout links.
Documents
Show estimate, agreement, BOL, valuation selection, and signed paperwork.
Support
Connect customers to move concierge, claims, contact, tracking, and virtual survey.
Checklist
Portal modules to build next
These are the customer-facing items JEM can use to make the service feel more organized and complete.
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Estimate and payment status.
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Move milestone timeline.
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Customer documents and BOL.
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Virtual survey upload/photos.
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Move coordinator contact card.
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Claims and damage report link.
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Payment receipts.
Next step