A gratuity is a personal thank-you. It should be considered separately from the written moving price and any required charges. You do not need to settle the decision before the job starts; seeing how the team communicates, handles the agreed work and completes delivery gives you a better basis.
Look at the service you received
Consider care, professionalism, communication and the difficulty of the completed work. A long day with stairs or complicated access may feel different from a straightforward small delivery. Cost alone does not tell you everything about the team's effort.
If something concerns you, raise it with the team leader or office using the normal process. A tipping decision should not replace documenting a service or condition issue.
Choose a method that makes sense to you
Some customers think in terms of an amount per crew member; others choose a total for the team. There is no universal amount that fits every move. Set a budget you are comfortable with and avoid treating an online percentage as a mandatory JEM charge.
For example, a voluntary $30 thank-you for each of three movers is $90 total. That is an arithmetic example, not JEM's required or recommended rate. It also shows why specifying “per person” matters when discussing a team amount.
Ask how to recognize the right people
Confirm the appropriate method with JEM if you want to add a gratuity through a payment channel. Do not assume a payment link supports tips, or that a service fee is distributed as a crew gratuity. Ask before paying an ambiguous extra amount.
If you give one person a team tip, say clearly that it is intended for the group and ask how it will be shared. Where pickup and delivery involve different crews, decide whom you want to thank rather than assuming the same people will be present throughout.
Keep settlement and gratuity separate
Review the move's actual charges, payments and required paperwork first. A gratuity does not pay a remaining balance or change the protection terms. Keep receipts for required payments through the agreed process.
A clear review describing the service, a direct thank-you or feedback to the office can also recognize good work. Practical preparation helps too: a clear route, finished cartons and an available decision-maker make the work easier to organize.
Use our first-hour walkthrough guide and team-leader questions to begin the job with shared expectations. For pricing and booked services, rely on your written JEM moving plan.
